Chromebook Request & Technology Information

Thu, 08/13/2020 - 2:06pm

HCPSS will provide a Chromebook to every student in high school within the school year to provide a reliable, safe, consistent, secure learning platform.  We encourage all students to borrow a HCPSS Chromebook for a number of reasons:

Providing Chromebooks will ensure that all the students have up-to-date technology that has minimum system level requirements to run instructional applications and district approved tools. With a HCPSS device, the school system can install software to give teacher more control and enable the teacher to provide more robust and consistent instructional experience to all students.  With this software, teachers can push content to students’ Chromebooks, lock browsers to a specific website, push links to students, allow students to reach out to the teacher discreetly, etc.  Teachers would only have access to manage the devices of students during scheduled class time.  After scheduled class time is over, the teacher would not be able to use Lightspeed to control students’ devices.

The Children’s Internet Protection Act (CIPA) was enacted by Congress in 2000 to address concerns about children’s access to obscene or harmful content over the Internet.  HCPSS can ensure that all the devices are CIPA content filtered.  This will help protect students and will help them stay focused on instructional content.

Staff will be able to better support students who have technology questions or issues when accessing online learning resources.  HCPSS staff cannot support personal devices.

In addition to Chromebooks, any family without access to the internet should notify the school system using the directions below. HCPSS is working with the Bright Minds Foundation and Comcast to support families who may be eligible to participate in the Comcast Internet Essentials program. Additionally, HCPSS will prioritize distribution of a limited number of hot spots to families who cannot obtain access to the internet.


Support for your Device

Please find below information regarding technology support that includes both self-help resources and how to request technology support. 

Student Technology Resources:
Provides guides, resources and videos for HCPSS student technology. Below are some direct links to commonly used resources:

Canvas Orientation - includes how to navigate Canvas
Google Meet - includes a video overview of how to login
Chromebooks - provides a variety of resources for using an HCPSS Chromebook

Password and Username Self-Service:

Allows families to request a password reset or student’s username. New students can use this application to retrieve their account information. This application is also linked off the website, which also includes user directions.

HCPSS Connect Parent Resources: Provides HCPSS Connect—including Synergy, Canvas, and Family File—guides and videos for parents. 


If after reviewing these resources, your family continues to need support, please complete the CHS Student and Family Technology Support Request Form and one of our staff members will reach out to you as soon as possible. If you cannot access the online form for any reason, please call the school at 410-313-2856.  

Staff will attempt to resolve the issue, and if unsuccessful will provide directions for exchanging the broken device for a working one at the school system’s Onsite Technology Center.